How custom orders work

1. 

   01 / 06Day 0

   Send your idea

   Message us on WhatsApp, email us or use the form. A sketch, photos, a sample you can post, a CAD file, a link to a piece you like — whatever you have. Add quantities, sizes and the finish you have in mind if you know them.

   → A reply with questions, or straight to a quote.

2. 

   02 / 06Within one business day

   Quote

   We check the design can be made well in sterling silver, then send a quote: unit price at your quantities, sample fee, timeline and shipping cost. If something would make a piece fragile or expensive, we say so and suggest an alternative. NDA on request.

   → A written quote you can compare.

3. 

   03 / 062–3 working days

   3D design

   For anything new we model the piece in CAD and send renders with dimensions and an estimated silver weight. Up to 3 rounds of changes are included in the sample fee. Nothing is cast until you approve.

   → Renders and measurements to sign off.

4. 

   04 / 067–10 working days

   Sample

   We make a real sterling silver sample with your stamp and finish, photograph and measure it, then send it to you by express courier. Samples start at USD 50 per design, credited back when you order 100 pieces or more of that design.

   → The real piece, in your hand.

5. 

   05 / 0615–25 days

   Production & checks

   Casting, setting, polishing and plating at our factory, with checks at each stage. Before packing, every piece is compared with your approved sample for finish, stones, stamp and dimensions.

   → Progress updates by email.

6. 

   06 / 06Then 3–7 days in transit

   Photos & shipping

   We send photos of your finished order before it leaves. Once the balance is paid, we ship by express courier with tracking. Reorders are made to the same approved specification.

   → A tracking number and a reorder-ready spec.

Photos illustrate each step; they were not taken at our factory.