Frequently asked questions

For your own designs, 30 pieces per design, per plating colour. With your logo on our existing designs, 10 pieces per design, per plating colour. Ring sizes of the same design count together — for example 30 rings spread across sizes 5 to 9.

A single sample, yes. For production below the minimum, the price per piece rises quickly because set-up is shared by fewer pieces. Ask anyway — for simple designs we can sometimes quote a smaller run. Or start with your logo on our designs, from 10 pieces.

Yes — from 10 pieces per design. Tell us your style and price point and we send a selection of our current designs. There is no 3D design or new mould to pay for. Our designs are not exclusive: other customers can order the same style without your logo.

We are a 925 silver jewelry factory in Shanwei, Guangdong, China. Before you order, ask for a live video call from the workshop. You can also order a sample first, send your own inspector before shipping, and pay in stages: the sample fee first, the deposit after you approve the sample, the balance after you approve photos of the finished order.

Yes. Our minimums and process are set up for small and new brands. We will also tell you plainly where a design could be simplified to keep your first order affordable.

Whatever you have: a sketch, photos, a physical sample, a CAD file or a link to a piece you like. Add rough quantities and sizes if you know them. That is enough for us to ask the right questions or send a quote.

From USD 50 per design — a plain band costs less than a stone-set pendant, and your quote shows the exact fee. It includes the 3D design and up to 3 rounds of changes, and it is credited back when your production order of that design reaches 100 pieces.

Typically 2–3 working days for the 3D design, 7–10 working days for the sample after you approve it, and 15–25 days of production after you approve the sample and pay the deposit. Express shipping usually takes 3–7 days. Your quote confirms the schedule for your order.

Yes. Small changes — finish, stone colour, stamp position — usually do not need a new sample. Changes to shape or size do. We will tell you which applies, and what it costs, before we start.

Yes — we sign reasonable NDAs. Send yours with your first message and we will review it. And no: designs made for you are yours. We keep the CAD files and moulds made for them for your reorders, and never offer them to anyone else.

Yes — as a stamp next to the 925 mark, by laser engraving, cast into the design, or as a logo charm or tag. Send your logo as a vector file (AI, EPS, SVG or PDF) and you will approve a proof first.

Yes: pouches, boxes, cards and polishing cloths with your logo, packed with your order. Packaging is quoted separately because minimums depend on the material and printing method.

Yes — plain white-background photos of each design, taken from your order and sent before it ships. They are quoted per design and are yours to use on your store, marketplaces and social media.

Yes. The silver parts of every piece are 925 sterling silver — 92.5% silver. Any non-silver part, such as a steel clasp spring, is listed on your quote. If you need a lab report, we send pieces from your order to an accredited third-party laboratory, at cost.

Yes. Vermeil is 925 sterling silver with a thick layer of gold. Ours is 10K-or-higher gold, equivalent to at least 2.5 microns of fine gold — the US FTC definition (a lower-karat layer has to be thicker). Thin gold plating does not qualify.

Sterling silver can darken over time — that is normal. Rhodium plating helps slow tarnishing, though plated silver can still tarnish where the plating wears. Dry storage and a soft cloth keep pieces bright; we can include care cards.

Silver items with a total metal weight of 7.78 g or more must bear approved hallmarks (from a UK assay office or a recognised convention hallmark) before they are sold as silver in the UK; pieces that also contain gold or other materials can need one below that weight. Tell us early: we can plan weights accordingly and leave space for the hallmark.

Jewelry for children 12 and under has stricter rules, including third-party testing in the US. Please tell us at the quote stage so we can plan the materials and testing it needs.

A 30% deposit starts production. The balance is due once you have approved photos of the finished order, before it ships. We invoice in US dollars; payment details are on your proforma invoice.

By express courier with tracking, door to door — usually 3–7 days. Import duties and taxes are paid by the receiver unless your quote says otherwise. Into the US, silver jewelry from China currently carries 25% duty in total.

Message us within 7 days of delivery with photos. If the fault is ours, we put it right — by remaking, replacing or refunding the affected pieces. Faults that only show with wear, such as a stone working loose, are covered for 6 months, including pieces you have already sold. Our Returns and Claims Policy has the details.